Privacy policy

Last updated: September 2026

Calderdale Inside Out is published by Boot Strap Media Ltd.

We take your privacy seriously and aim to be clear about what information we collect, why we collect it and how we use it.

This policy applies to visitors to Calderdale Inside Out, our subscribers and members, and people who contact us.

Who is responsible for your information?

Boot Strap Media Ltd is the data controller for personal information collected through Calderdale Inside Out.

Boot Strap Media Ltd
Company number: 17310979
Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA

For privacy enquiries or requests relating to your personal information, please use our Contact page.

What information do we collect?

Depending on how you use Calderdale Inside Out, we may collect:

your name
your email address
your membership or subscription status
information you provide when contacting us
records relating to paid subscriptions
information about how you interact with our website and journalism
technical information necessary to operate and secure the website

We do not collect more personal information than we reasonably need.

If you sign up for Calderdale Inside Out, we use your email address and related membership information to:

send you newsletters and editorial updates
manage your membership or subscription
provide access to subscriber-only content where applicable
communicate with you about your account

You can unsubscribe from editorial emails at any time using the link included in our emails.

Paid subscriptions

If you become a paid subscriber, payment information is processed by our payment provider.

Calderdale Inside Out does not normally receive or store your full payment card details.

We may retain information about your subscription, such as its status, payment history and associated contact details, where necessary to administer your membership and meet accounting or legal requirements.

Website hosting and Ghost

Calderdale Inside Out uses Ghost to host and operate the publication, manage memberships and send newsletters.

Where Ghost processes personal information on our behalf, it acts as a data processor.

Analytics

We use Ghost’s first-party analytics to understand how people use Calderdale Inside Out and which stories are most useful or engaging.

Ghost’s native analytics are designed to operate without conventional tracking cookies.

When a member is logged in, Ghost may associate some activity with that member’s account so that we can understand how subscribers engage with our journalism.

If we introduce additional analytics or tracking services in future, we will update this policy and, where required, seek consent.

Cookies

Ghost’s native analytics do not rely on conventional tracking cookies.

Other essential cookies or similar technologies may be used where necessary for functions such as signing in, managing memberships or operating the website.

If we introduce non-essential cookies, advertising technology or additional tracking tools, we will provide appropriate information and consent controls where required.

Calderdale Inside Out uses social media, including Facebook, to share our journalism and communicate with readers.

If you interact with us through Facebook or another social platform, that platform may process information about you under its own privacy policy.

We do not control how those platforms process information independently of Calderdale Inside Out.

People who contact us

If you contact us, send us information or provide material relating to a story, we may retain your correspondence where it is reasonably necessary for:

responding to you
carrying out journalism
maintaining an accurate editorial record
handling complaints or corrections
establishing, exercising or defending legal claims

Journalistic material may sometimes be subject to specific legal protections or exemptions under data-protection law.

Our lawful basis for using information

Depending on the circumstances, we process personal information because:

you have given your consent, for example when subscribing to receive newsletters;
it is necessary to perform a contract, such as administering a paid membership;
we have a legitimate interest, such as operating the publication, communicating with readers, maintaining security, understanding use of our journalism and keeping appropriate business records; or
we have a legal obligation to retain or disclose particular information.

Where we rely on legitimate interests, we consider those interests against the rights and privacy of the people concerned.

How long do we keep information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we have a legal, regulatory or legitimate reason to retain it.

For example:

subscriber information is normally retained while your membership is active;
certain financial records may need to be retained for tax and accounting purposes;
editorial correspondence may be retained where it forms part of our journalistic records;
if you unsubscribe, we may retain limited information necessary to record and respect that preference.

We do not sell subscriber or reader information.

We may share personal information with organisations that help us operate Calderdale Inside Out, including:

Ghost, our publishing and membership platform;
payment processors where paid subscriptions are used;
email or technical service providers;
professional advisers where reasonably necessary;
regulators, courts or public authorities where required by law.

These organisations only receive information where there is a legitimate reason for them to process it.

International transfers

Some organisations that provide services to us may operate internationally.

Where personal information is transferred outside the UK, we rely on appropriate legal safeguards required by UK data-protection law.

Your rights

Depending on the circumstances, UK data-protection law gives you rights including the right to:

ask for a copy of personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete information in certain circumstances;
restrict or object to certain uses of your information;
withdraw consent where processing is based on consent; and
request transfer of certain information where applicable.

Some rights may be limited where information is being processed for journalistic purposes or where another legal exemption applies.

To exercise your rights, please use our Contact page.

Complaints

If you have concerns about how we handle your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

Changes to this policy

We may update this privacy policy when our services, technology or legal obligations change.

The latest version will always be published on this page.