Together Housing sets out winter repair arrangements
Together Housing tenants are being urged to report urgent repairs promptly as the landlord prepares for its busiest season.
In guidance published on 10 November, the housing provider says snow, ice, flooding and strong winds can delay repair visits or mean appointments have to be rearranged at short notice.
During extreme weather, it may need to concentrate on emergency repairs.
Together defines emergencies as problems posing an immediate risk to people or property, including severe water leaks, major electrical failures and exposed live wires. It says it aims to attend an emergency within 24 hours and asks tenants to ensure someone remains at home until the technician arrives.
Emergency repairs should be reported on 0300 555 5560. Tenants expecting a visit are asked to keep their phone nearby so staff can contact them if arrangements change.
Residents can also check the landlord’s website and social media for service updates during severe weather.
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